At Paradigm Salon & Company we pride ourselves on being transparent about our policies with all of our clients. If you have any questions about any policy below please feel free to contact our team.
Policies
Reservation Policy
Your time is valuable to us, as well as all of our guests, we kindly ask new guest reservations require a credit card when reserving your experience with us. Please refer to our cancellation policy if you need to reschedule or cancel your reservation. All services may require a deposit including but limited to corrective color, straightening services, and hair extensions.
Cancellation Policy
We understand life happens resulting in a need to reschedule. We ask that we are given a 24-hour cancellation notice for all services. If you cancel less than 24 hours in advance or fail to appear for your reservation, you will be subject to a 50% service charge of the reserved service amount for that team members level. For all existing guests, if you have failed to show more than 2 times for any reservation, you will be required to have a credit card on file and be subject to a service deposit to reserve future appointments.
Late Arrivals
Your time & preferences are our top priority. Being timely is encouraged in order to deliver not only the quality of service, as well as a courtesy to other guests who come after you. Please be advised a timely arrival is greatly appreciated to ensure a consistent and quality service. Please note late arrivals, especially those exceeding 15 minutes past their reserved time, may be subject to a shortening of service offerings or a rescheduling of your appointment.
Guarantee of Service
If you are not satisfied with the quality of any service please notify us within 1 week and we will consult with you to determine how we may adjust your service accordingly. No refunds or credit for services will be given, but our team member’s top priority is 100% happy guests, and to ensure your satisfaction with your service results.
Gratuity
Gratuity is not included in any services, packages, or gift cards. As always, gratuities are discretionary and always appreciated. If you choose to leave cash for gratuities, we do provide change as well as envelopes. While we do not offer cash back on credit cards, you do have the option to add gratuities to your card.
Home Care Returns & Exchanges
We accept any unopened, unused products within 14 days of purchase for a full refund in the original form of payment. Any open products can be exchanged for salon credit within 30 days. Unless defective, all used brushes, combs, cosmetics, or tools may not be returned.
Confidentiality/ Privacy Policy
Privacy is important, Paradigm Salon & Company will not share or sell guest information to any outside party. The collection of personal information is for guest profiles only. Online bookings are through a secure site as well as credit card information, sensitive information is never visible in a guest’s profile. Personal data collected is for information notification such as email and text confirmations, and for improvements of our website.
Accepted Forms of Payments
Visa, Mastercard, Discover, American Express, personal checks (for existing guests with valid ID), & cash